How can I check the status of my order?Updated 2 years ago
Once your order has been shipped, an email containing the tracking details of your order will be provided.
You can also check your account with us to see the status of the orders you have placed.
Please note that in our Premium Jewelry (Premium Heart pendants, Message Cards, Dog tags and Photo Upload Jewelry), production usually takes between 1-3 business days.
On the other hand, Custom Name Jewelry (Custom Name necklaces, Name bracelets and Name earrings) processing time usually takes 8-11 business days.
Please allow extra time for your order to be processed during holidays and sale seasons.